How does Self-Exclusion work at Jitbaji?

Activating self-exclusion locks your account completely for a set period. During this time, deposits, betting, and casino games are all disabled. You can choose from 7 days, 30 days, 90 days, or permanent exclusion. Self-exclusion cannot be reversed once active, so think carefully before making this decision.

How long do I have to wait to increase my deposit limit?

Lowering your deposit limit takes effect immediately. However, if you wish to increase your limit, there is a 24 to 48-hour waiting period after you submit the request. This rule protects you from impulsive decisions and supports responsible gaming.

What should I do if someone I know is struggling with problem gambling?

Approach them with empathy first. Help them acknowledge the problem without judgment or criticism. Then reach out to Jitbaji's support team — we'll help connect them with professional assistance. Remember, gaming addiction is a treatable condition and recovery is possible with the right support.

What is the difference between Cooling Off and Self-Exclusion?

Cooling Off is a temporary break — from 24 hours up to 30 days — during which deposits and betting are suspended. Your account reactivates automatically once the period ends. Self-Exclusion, on the other hand, is a long-term commitment that cannot be reversed while active. Choose Self-Exclusion for serious concerns, and Cooling Off for a short pause.

Does Jitbaji prevent underage users from registering?

Yes. Jitbaji follows a strict age verification process at registration. Age must be confirmed using a national ID card or birth certificate. Account creation is strictly prohibited for anyone under 18. Suspicious accounts are verified immediately and suspended if necessary.

Will using responsible gaming tools affect my ability to withdraw winnings?

Yes, absolutely. Setting a deposit limit or session limit won't affect your ability to withdraw winnings. However, during an active self-exclusion period your account is fully locked, so withdrawals are on hold until the period ends. Once it does, contact the support team to process your balance.

jitbaji | Responsible Gaming and Safe Play Guidelines

Responsible gaming at Jitbaji is more than a policy — it is our core philosophy. We believe gaming should be a healthy form of entertainment, not a source of financial or mental distress.

What is Responsible Gaming and why does it matter?

Responsible Gaming means keeping gaming in its proper place — purely for entertainment, not as a livelihood or a way to solve problems. At Jitbaji, we encourage every player to embrace this approach.

Online gaming is growing fast in Bangladesh. With smartphones and internet access more widely available than ever, anyone can play at any time. But alongside the convenience come real risks. What often starts as entertainment can gradually slip out of control. That's why Jitbaji is here to support you every step of the way.

The core principles of responsible gaming are: set a clear budget, stick to your time limits, never chase losses, and do not treat gaming as a source of income. Following these simple rules makes gaming a genuinely positive experience.

Recognize the signs of problem gaming

Sometimes we don't realise gaming is becoming a problem. Watch out for these warning signs:

Feeling compelled to keep playing in order to recover lost money
Neglecting family, friends, or work because of gaming
Feeling restless or irritable when not gaming
Betting more than you can afford or playing with borrowed money
Playing beyond your set time and being unable to stop
Hiding gaming activity or lying to family members
Turning to gaming to cope with stress or sadness

If you notice any of the above signs in yourself, reach out to our support team without delay. Seeking help is not a weakness — it takes courage.

Use Jitbaji's Responsible Gaming Tools

Jitbaji has built a range of powerful tools to keep your gaming experience safe and in control. You can access all of them easily from your account settings.

Set a Deposit Limit

Start by setting your monthly budget. Go to account settings and apply a daily, weekly, or monthly deposit limit. The limit takes effect immediately.

Set a session timer

Set a daily time limit for your gaming sessions in advance. Once the limit is reached, Jitbaji will remind you to take a break.

Keep reality checks on

Enable the Reality Check feature in settings. You'll receive periodic updates on your play stats, helping you make more informed decisions.

Take a break when needed

Use the Cooling Off Period to take a break of 24 hours to 30 days. During this time, deposits and betting are temporarily paused.

Choose self-exclusion

If you need an extended break, use the Self-Exclusion feature. Once activated, your account will be locked for the chosen period.

Practical tips for safe gaming

Responsible gaming takes more than just tools — it also takes the right mindset. Follow the tips below to keep your gaming experience enjoyable at all times:

Set a budget: Decide how much you are willing to lose before you start playing. Set that amount from funds outside your essential day-to-day expenses.
Do not treat gaming as a source of income: Gambling or betting does not generate regular income. Always treat it as entertainment.
Don't chase losses: Chasing losses after a big loss is the biggest mistake you can make. Step away, clear your head, and think it through.
Don't play while drunk or emotional: Gaming decisions made in anger, sadness, or while intoxicated are almost always the wrong ones.
Take regular breaks: Avoid playing for long stretches. Take at least a 10-minute break every hour.
Spend time with family: Maintain healthy relationships with family and friends alongside your gaming.
Play for entertainment only: When the game stops feeling fun, that's your cue to stop.

Protection of Minors

Jitbaji is strictly for users aged 18 and above. Keeping minors away from gaming is both our responsibility and a legal obligation.

We follow a strict age verification process. At registration, age is verified using a national ID or birth certificate. If an account is suspected of being used by a minor, it is suspended immediately.

Our advice to parents: keep parental controls enabled on your devices and make sure your login credentials are out of your children's reach. If you suspect your child is using Jitbaji, contact our support team immediately.

Where can you get help?

Gaming addiction is a recognised mental health condition and it is treatable. If you or someone close to you is affected, do not try to handle it alone — seek professional support.

Jitbaji's support team is available 24/7 via live chat. Share your concerns with us and we will guide you in the right direction — and refer you to a professional counsellor if needed.

Remember: Responsible gaming at Jitbaji isn't just a section — it's at the heart of everything we do. Your wellbeing and safety are what success means to us.

Your Protection Tools

Deposit Limit

Set daily, weekly, or monthly limits from your account settings.

Loss Limit

Decide in advance how much you are willing to lose before you stop playing.

Session Limit

Set a limit on how long you play in a single session.

Cooling Off

Take a temporary break — from 24 hours up to 30 days.

Self-exclusion

Close your account on a long-term or permanent basis.

Check yourself

Ask yourself the following questions — and answer them honestly:

01 Is gaming affecting your daily life?

No, everything is fine

Sometimes it feels like

Yes, it's a problem

02Are you playing more to chase your losses?

No, never

I try sometimes

I do this often

03Do you feel restless when you're not gaming?

No, I feel fine

Occasionally

Always feeling restless

If you're leaning toward the last few options, please talk to our support team.

Get help

Live Chat

Available 24/7 — at the bottom right corner of the platform

Email Support

[email protected]

Response time

Usually within 24 hours

Jitbaji Responsible Gaming – Our commitment to safe gaming

For Responsible Gaming Jitbaji's Commitment

Setting Deposit Limits

Session time control

Self-Exclusion

Reality check message

Cooling Off Period

Expert support services