Jitbaji Privacy Policy – Our Commitment to Protecting Your Information

1 Introduction

Jitbaji is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting your personal data is a fundamental right, which is why we have built our privacy policy on a foundation of complete transparency.

This Privacy Policy ("Policy") explains how Jitbaji collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure. This policy applies whenever you use the Jitbaji platform — via our website, mobile app, or any other channel.

We understand that online users in Bangladesh are increasingly mindful of their personal data security. Jitbaji respects that awareness and is committed to earning your trust.

2 What Information We Collect

Jitbaji collects information in two main ways — what you provide directly, and what is gathered automatically as you use the platform.

Directly Collected Data

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Current address and country
• National ID or passport number (for KYC verification)
• Payment details such as mobile banking numbers or bank account information
• Any additional information you have provided directly, such as messages sent to our support team

Automatically Collected Data

• IP Address & Device Type
• Browser type and operating system
• Time spent on the site and pages visited
• Login time, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

3 How Your Information Is Used

Jitbaji uses your information for the following purposes:

Purpose	Data Used	Legal Basis
Account Creation & Management	Name, email, mobile number	Contractual Compliance
KYC Verification	National ID / Passport, photo	Legal Obligations
Transaction Processing	Payment information and transaction history	Contractual Compliance
Customer Support	Name, email, description of issue	Legitimate Interest
Sending Promotional Offers	Email, gaming preferences	Consent
Fraud Prevention	IP address, device info, login history	Legitimate Interest

We will never use your data for any purpose outside this list. If a new use case arises, you will be informed in advance and your consent will be obtained where required.

4 Who Your Information Is Shared With

Service Provider Partners

Jitbaji works with a number of trusted third-party providers who help us operate our services. These include payment gateway providers, cloud hosting services, and KYC verification agencies. All such partners may only use your data for the specified purpose and are bound by strict confidentiality agreements.

Legal Requirements

Jitbaji may be required to share your information with relevant authorities under court orders, lawful requests from government bodies, or anti-money laundering regulations.

In the Event of a Business Change

In the event of a Jitbaji business dissolution, merger, or transfer, your data may pass to the new owner. In such cases, this privacy policy will remain in effect and you will be notified in advance.

5 Cookie Policy

Jitbaji uses cookies on its website and app. Cookies are small text files stored in your browser that make your next visit smoother and more convenient. We use the following types of cookies:

• Necessary Cookies: Essential for maintaining login sessions and ensuring security.
• Analytics Cookies: Used to understand site usage patterns and improve your experience.
• Preference Cookies: Helps remember your preferences such as language and theme.
• Security Cookies: Used to detect fraud and keep accounts secure.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6 Data Protection Methods

Jitbaji employs industry-leading technology and practices to protect your personal data. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transfers.
• AES-256 encryption for stored data.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Restricted access policy — only authorized staff may view data.
• Real-time cyber threat monitoring system.
• Regular backups and disaster recovery planning.

7 Your Privacy Rights

As a Jitbaji member, you have a number of important rights regarding your data. These are detailed below:

To exercise any of these rights, please contact our support team. We will typically respond to your request within 30 business days.

8 Children's Privacy

Jitbaji is exclusively for adults aged 18 and above. We never knowingly collect data from minors. If we discover that information from someone under 18 has entered our database, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has created an account on Jitbaji, please contact our support team immediately.

9 Data Retention Period

Jitbaji retains your information only for as long as necessary. All data is stored while your account remains active. Even after account closure, certain information may be retained for a defined period due to legal obligations:

• Transaction and financial records: up to 7 years (in accordance with financial regulations).
• KYC documents: up to 5 years after account closure.
• Customer support records: up to 2 years after an issue is resolved.
• Marketing preferences: effective immediately upon withdrawal of consent.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

10 Policy Changes

Jitbaji may update this privacy policy from time to time. If any significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email.
• A notice will be displayed upon entering the site.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch. Our dedicated privacy team is ready to resolve your issue promptly.

• Email: [email protected]
• Live Chat: always available at the bottom right corner of the platform
• Response time: typically within 24–48 hours

Your privacy is our top priority at Jitbaji. We are committed to handling your information with respect and care at all times.